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Year : 2022  |  Volume : 31  |  Issue : 3  |  Page : 237-248

Satisfaction of Nigerian Patients with Health Services: A Systematic Review

1 Department of Clinical Pharmacy and Pharmacy Management, University of Nigeria, Nsukka, Enugu State, Nigeria
2 Research Group for Evidence-Based Public Health, Institute for Public Health and Nursin Research, Health Sciences, University of Bremen; Leibniz Institute for Prevention Research and Epidemiology – BIPS, Bremen, Germany
3 Department of Clinical Pharmacy and Pharmacy Management, Nnamdi Azikiwe University, Awka, Anambra State, Nigeria

Correspondence Address:
Dr. Maureen Ogochukwu Akunne
Department of Clinical Pharmacy and Pharmacy Management, University of Nigeria, Nsukka, Enugu State
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/NJM.NJM_139_21

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Background: There is evidence that there is a link seen between the level of health-care services and patient contentment with those treatments. In Nigeria, we carried out a comprehensive study of patient satisfaction with health care. Aim: The researchers wanted to see how patient satisfaction with health services was described and analysed, if there was a reference point measure of satisfaction, what issues service users thought were important in providing high-quality care, and where there were areas of dissatisfaction. Methods: We looked through the databases: Medical Literature Analysis and Retrieval System Online, Excerpta Medica dataBASE, Cumulative Index to Nursing and Allied Health Literature, PsycINFO, African Journals OnLine, CDSR, Database of Abstracts of Reviews of Effects, and Health Technology Assessment. Hand searching was used to supplement the searches. Only papers that were published between 2007 and July 2018 were considered. Information from suitable papers were retrieved and examined by two different researchers after the first title, abstract, and full-text assessment. Studies were assessed using the COSMIN Risk of Bias criteria. Content analysis was employed to identify and analyse common topics. Results: The total number of references found was 4509. Following the screening process, 45 studies were selected for data extraction. There was no such thing as a satisfaction reference point. Seven themes were found as being significant to patients. Major areas of dissatisfaction were uncovered. Conclusions: A multidimensional concept was used to assess patient satisfaction in Nigerian hospitals. The highlighted topics should be included in the creation of rating scales employed in assessing the quality of services in Nigerian health-care institutions. Systematic Review Registration: PROSPERO CRD42018108140.

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